Refund policy
Return & Refund Policy
At Sara Soft, we want you to be completely satisfied with your purchase. If you're not, please review our Return & Refund Policy below.
Right of Withdrawal
In accordance with applicable consumer protection laws, you may request a return within 14 days of receiving your order.
To be eligible for a return, the item must:
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Be new, unworn, unwashed, and unused.
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Be returned in its original packaging.
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Have all original tags attached.
Non-Returnable Items
For hygiene reasons, we cannot accept returns of the following items if they have been opened, worn, or used:
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Lingerie
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Underwear
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Bodysuits
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Intimate apparel
Items showing signs of wear, odors, stains, or damage are not eligible for a refund.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:
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Your order number.
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Clear photos of the item received.
We will review your request and offer an appropriate solution, such as a replacement or a refund.
Return Process
Before returning any item, please contact our customer support team at:
Please include:
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Your order number.
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The reason for your return.
Returns sent without prior authorization may be refused.
Return Shipping Costs
Unless the return is due to our error or a defective product, customers are responsible for the return shipping costs.
Original shipping charges are non-refundable.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Order Cancellations
Orders may only be canceled before they have been shipped.
Once an order has been dispatched, it can no longer be canceled.
Contact Us
If you have any questions regarding this Return & Refund Policy or your order, please contact us:
Customer Support: support.sarasoftnl@gmail.com